Rather than treating Information Technology sub-systems as silos, DCI understands convergence and the interactions between the models in creative ways, eliminating "finger pointing" and extended outages.
At DCi we believe transparency is the key to forming a trusted relationship. We not only recommend products and services that meet or exceed your IT objectives, we want you to know why.
When DCi provides products or services, we are committed to ensuring customer satisfaction. You think IT should just work – So do we! DCi makes every effort to ensure our offerings work as promised. DCi is often aware of an issue before you are. DCi owns the issue through resolution.
DCi provides full time sales and repair/warranty staff and has a 24 hour Help Desk Service. Sales, Help Desk, installation, inventory, warranty, billing, customer service and architectural design services are located in our offices in Hendersonville, TN. Our facilities also include a testing and configuration laboratory.
Should an issue occur, DCi works tirelessly to resolve it. We know your business depends on IT and we react like it is our issue – simply because it is. Issues do happen. Hence, DCi continually works to research product offerings in both current and new technologies to refine and enhance our customers' experience.
Many believe that IT companies can either serve large enterprise accounts or small to medium sized clients. DCi believes that these markets are mutually beneficial to each other. In other words, what we learn from working with one allows us to bring innovative solutions to the other.